What's the best way to reach you?
I respond to e-mail, phone inquiries and requests from our website - often on the same day I receive them. I try to respond to all inquiries within 48 hours. As my days are often long with an early start, the best way to reach me is by email. If possible, always leave an email address when getting in touch.
What areas of Long Island do you service?
Most parts of the Island including Nassau, Suffolk, and Eastern Queens counties. In some special cases we have supported clients in Manhattan, upstate NY, various parts of Florida, the UK and Germany.
What are your business hours?
Regular business hours are Monday to Friday, 9:00 am to 5:00 pm. I try to be flexible about my hours, however, so that I might more easily service your needs. When you need help with your Mac, iPad or iPhone, I can generally work out an agreeable time for a visit to your business or home.
Do you charge for your travel time?
As a general rule, no. Clients within an hour's drive of our office enjoy our services with no travel charge. Travel charges in other cases are determined on a case-by-case basis. Expenses are always assumed by the client.
What Operating Systems and Software do you support?
Operating Systems: Mac OS X including 10.4 Tiger, 10.5 Leopard and 10.6 Snow Leopard Server, Mac OS X 10.4 Tiger, 10.5 Leopard and 10.6 Snow Leopard Desktop and the Apple iOS which runs on the iPad and iPhone. We look forward to offering support for Mac OS X 10. 7 Lion in July 2011 as well as iOS 5 in the Fall.
Productivity Applications: iLife '11, iWork '09 and iTunes, iChat and FaceTime, Daylite and Daylite Touch, MS Office 2011 for Mac, Parallels Desktop and VMware Fusion, CrashPlan, Rumpus, Adobe Lightroom and Aperture, Filemaker, Bento and Sandvox, Apple Remote Desktop, LogMeIn and other VNC Clients. We have experience with many other Mac, iPad and iPhone applications as well.
Do you perform hardware repairs?
We have chosen not to be certified to perform hardware repairs on Apple equipment. I will, however, tell you if I think you have a hardware problem and often coordinate the repair with Apple.
Do you work on PCs?
We do. Although our speciality is the Macintosh, the iOS and all things Apple, we also have excellent resources to provide support for PC users and resolve PC problems.
An Important Note About Our Scheduled Appointments
In the vast majority of cases (over 95%), we keep our scheduled appointments right on time. Occasionally, however, we are forced to change appointment times or even days due to client emergencies - a network or server outage might demand our immediate attention. In cases like these, we will contact you immediately to inform you of the change in plans (we hope you understand) and set a new date.